Customer Service
Fast Answers to Frequently Asked Questions

Instructions for Shopping Online

Ordering online at the Carelli Design Store is a no-rush, no-pressure way to shop for products. Whether you're just browsing or ready to buy, you can shop anytime—from anywhere.

Go to the department that matches your needs, and then select the category that you want to browse.

Once you've located the item you want to purchase, check the box next to the item, and click ORDER SELECTED ITEMS.

You can CHECKOUT right away, or CONTINUE SHOPPING. Current items in your shopping cart can be viewed anytime by clicking VIEW CART located at the top of any Carelli Design Store page.

When you CHECKOUT, you will be asked for your shipping and billing address along with payment information. We accept Visa, MasterCard, American Express and other methods of payment.

Once you type in all your information, click the CONTINUE button to submit your order. Your order is on its way—it’s that easy. You will receive an email order confirmation within 48 hours. If you didn't provide us an email address, we'll call you within 24 hours to confirm your order. Save your order number so you can check the status of your order later. We recommend you print a copy of your order for reference purposes.

Order status information concerning an order you have already placed with the Carelli Design Store is available via Member Services under your account anytime 24/7. This information is also made available by email or by phone. Ways to Contact Us

Need help? Ways to Contact Customer Service

Additional Resources

Technical Support Worldwide

We provide technical assistance free of charge on all products we manufacture. We also have affiliates that provide product technical support in areas outside established regions of distribution.

Locate Parts and Accessories

Authorized Resellers are able to purchase products direct online. Items are shipped worldwide from various fulfillment centers—fast.

Works Showcase

Just browsing? Check out our Works Showcase. We provide a small assortment of past and present works online for public view.

Authorized Reseller Network

Products are made available through a global network of authorized dealers and online resellers. Actual channels of distribution and fulfillment vary by product.

Partners Worldwide

Carelli International maintains operations, distribution, licensees and joint venture partnerships in more than 40 countries, including Europe, Asia/Pacific, Middle East, Africa and Latin America. Our corporate headquarters are located in the United States, in Irvine California, with manufacturing facilities located in the United States, Europe and Asia/Pacific.

EuroSystem Technology

EuroSystem Systems & Technology, a subsidiary of Carelli International, specializes in the design, manufacture and distribution of ultra high-end commercial reverse osmosis purification for the medical, pharmaceutical and food service industry.