Customer Service
Fast Answers to Frequently Asked Questions

Order Processing Policy

The estimated shipment date provided online is based on product availability, payment processing and our internal warehouse processing time, and does not include transit (shipping) time. The estimated delivery date is based on the anticipated time in transit. Payment processing will not begin until we receive all the information required (full payment or full authorization in the case of credit card order). Orders placed on a weekend or a holiday will begin payment processing the next business day (Monday through Friday). Orders for in-stock items that are eligible for same-day shipping must be received before 12:00 p.m. PST.

Additional Resources

Technical Support Worldwide

We provide technical assistance free of charge on all products we manufacture. We also have affiliates that provide product technical support in areas outside established regions of distribution.

Locate Parts and Accessories

Authorized Resellers are able to purchase products direct online. Items are shipped worldwide from various fulfillment centers—fast.

Works Showcase

Just browsing? Check out our Works Showcase. We provide a small assortment of past and present works online for public view.

Authorized Reseller Network

Products are made available through a global network of authorized dealers and online resellers. Actual channels of distribution and fulfillment vary by product.

Partners Worldwide

Carelli International maintains operations, distribution, licensees and joint venture partnerships in more than 40 countries, including Europe, Asia/Pacific, Middle East, Africa and Latin America. Our corporate headquarters are located in the United States, in Irvine California, with manufacturing facilities located in the United States, Europe and Asia/Pacific.

EuroSystem Technology

EuroSystem Systems & Technology, a subsidiary of Carelli International, specializes in the design, manufacture and distribution of ultra high-end commercial reverse osmosis purification for the medical, pharmaceutical and food service industry.