Customer Service
Fast Answers to Frequently Asked Questions

Updating Your Account

You may update your account information online via Member Services under your account anytime 24/7. You may also modify your account information directly with us by email or by phone. Ways to Contact Us

We encourage you to keep your account information current at all times. Accounts are stored on our secure servers using the latest SSL protocol to safeguard all information. The email address you provide in your account will be used for all correspondence regarding purchase and order status notifications. This will be the single email address associated with your account and should be used when writing to us for any reason.

Additional Resources

Technical Support Worldwide

We provide technical assistance free of charge on all products we manufacture. We also have affiliates that provide product technical support in areas outside established regions of distribution.

Locate Parts and Accessories

Authorized Resellers are able to purchase products direct online. Items are shipped worldwide from various fulfillment centers—fast.

Works Showcase

Just browsing? Check out our Works Showcase. We provide a small assortment of past and present works online for public view.

Authorized Reseller Network

Products are made available through a global network of authorized dealers and online resellers. Actual channels of distribution and fulfillment vary by product.

Partners Worldwide

Carelli International maintains operations, distribution, licensees and joint venture partnerships in more than 40 countries, including Europe, Asia/Pacific, Middle East, Africa and Latin America. Our corporate headquarters are located in the United States, in Irvine California, with manufacturing facilities located in the United States, Europe and Asia/Pacific.

EuroSystem Technology

EuroSystem Systems & Technology, a subsidiary of Carelli International, specializes in the design, manufacture and distribution of ultra high-end commercial reverse osmosis purification for the medical, pharmaceutical and food service industry.