Customer Service
Fast Answers to Frequently Asked Questions

Credit Card Policy

The Carelli Design Store accepts Visa, MasterCard and American Express. You may pay by credit card regardless of which ordering method you use (online or by phone). At the time your order is placed, we obtain a pre-approval from the credit card company for the amount of your order. The eventual credit card charge occurs when your order ships, not before. Please note that we are unable to accept credit cards issued by banks outside of the United States. Although we accepted Debit cards and Check cards, they often have a daily spending limit that may substantially delay the processing of your order.

Additional Resources

Technical Support Worldwide

We provide technical assistance free of charge on all products we manufacture. We also have affiliates that provide product technical support in areas outside established regions of distribution.

Locate Parts and Accessories

Authorized Resellers are able to purchase products direct online. Items are shipped worldwide from various fulfillment centers—fast.

Works Showcase

Just browsing? Check out our Works Showcase. We provide a small assortment of past and present works online for public view.

Authorized Reseller Network

Products are made available through a global network of authorized dealers and online resellers. Actual channels of distribution and fulfillment vary by product.

Partners Worldwide

Carelli International maintains operations, distribution, licensees and joint venture partnerships in more than 40 countries, including Europe, Asia/Pacific, Middle East, Africa and Latin America. Our corporate headquarters are located in the United States, in Irvine California, with manufacturing facilities located in the United States, Europe and Asia/Pacific.

EuroSystem Technology

EuroSystem Systems & Technology, a subsidiary of Carelli International, specializes in the design, manufacture and distribution of ultra high-end commercial reverse osmosis purification for the medical, pharmaceutical and food service industry.