Customer Service
Fast Answers to Frequently Asked Questions

Secure Shopping Guarantee

We provide our customers added protection by offering a secure shopping guarantee. Under the Fair Credit Billing Act, your credit card bank cannot hold you liable for more than $50 in unauthorized or fraudulent charges. We will cover the amount for which you are held liable up to the full amount of $50 if the fraudulent transaction was a direct result of purchasing online with us using our secure server. The only requirement is that you have followed all rules and procedures of your credit card provider relating to fraudulent and unauthorized use, and that the fraudulent transaction was not by fault of your own.

Credit Card Security

Our servers employ the latest Secure Socket Layer (SSL) protocols to safeguard your information, including your credit card number during online transactions. We can proudly report, none of our customers who have made purchases via our website using the SSL protocol have reported to us any fraudulent use of their credit card as a result of their purchasing online with us. We employ server detection software to help ensure you are using a secure browser and your information is secure when you check out. If our server determines that you are not using a secure browser, a message will appear at checkout.

To protect your information once your transaction is complete, we store your information on an off-line server stored securely behind our firewall. There is no external access to this information and its internal access is strictly monitored. For your protection, never put your credit card number or other sensitive information in any unencrypted e-mail. In the unlikely event that we ever do suspect a customer's credit card number has been intercepted, we will immediately notify the customer.

Personal Information

We will sometimes ask customers for personal information such as your name, address, email address, and other pertinent details. Providing us your information will simply help us better identify you, and in some cases, offer products and services that we think you'd like to hear about. If you prefer not to receive such information you can unsubscribe online via Account Manager anytime 24/7, or contact us by phone. Ways to Contact Us

We also collect purchasing information including credit card numbers, and information used to provide requested transactions such as fulfilling an order. Information collected with our "Email this Page to a Friend" feature is used one time for that purpose only.

When you choose to give personal information to us over the Internet that we or our business partners may request, we will endeavor to inform you how we use the information. Information collected is held in confidence by us and our third party vendors. In the event you accept a financing offer, you are then considered a customer of the vendor, who may market to you consistent with their policies.

When we ask for personal information for any reason, we will provide a link to our Privacy Policy to make our intentions clear at all times.

We Respect Your Privacy

We will take all appropriate steps to keep your personal information confidential. Those steps include limiting access to customer information databases. We will not sell, rent, or give away our customers' personal information to other companies for use in selling others' products or services. When we do contract with another company to market or advertise products or services for us, we will insist on binding agreements from those companies protecting our customer information. We will vigorously enforce all privacy agreements we have with other companies. However, when you receive services directly from a third party, such as a shipping company or internet service provider, your personal information is treated in accordance with that service provider's privacy policy even though you may have purchased such services through us.

We gather personal information from our customers so we can better develop our relationship with those customers. Occasionally, we seek customer comments on our products and services. These comments allow us to determine which products and services our customers should be made aware of based on their specific needs.

We will pro-actively communicate with customers via e-mail or other online delivery devices to provide offers and information we think will be of interest. Customers who no longer desire to receive these communications should inform us and we will remove those customers’ names from our mailing lists. We will be judicious in the use of e-mail and paper mail to communicate with customers. We will, at all times, put ourselves in the place of the recipients of our mail and treat our customers as we ourselves would like to be treated.

Our websites share usage information about visitors with reputable third-party companies for the purpose of gathering aggregate information about site traffic and usage.

For these purposes, we and our third-party companies note some of the pages you visit on our Site through the use of pixel tags (also called clear gifs). The information collected by our third-party advertiser through the use of these pixel tags is not personally identifiable. Some of the information collected by our third-party analytics provider may be personally identifiable; however, our provider is contractually precluded from selling, licensing or conveying any such information to any third party or from using that information in any way outside our own Privacy Policy. If users have questions or concerns regarding this statement, they should contact us by phone. Ways to Contact Us

Notification of Changes

If we decide to change our privacy policy, we will post those changes to our Privacy Policy Statement, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users by providing 30 days notice on our Site.

Contact Us

If you have any questions about the practices used on any of our Sites, please contact us. Ways to Contact Us

Additional Resources

Technical Support Worldwide

We provide technical assistance free of charge on all products we manufacture. We also have affiliates that provide product technical support in areas outside established regions of distribution.

Locate Parts and Accessories

Authorized Resellers are able to purchase products direct online. Items are shipped worldwide from various fulfillment centers—fast.

Works Showcase

Just browsing? Check out our Works Showcase. We provide a small assortment of past and present works online for public view.

Authorized Reseller Network

Products are made available through a global network of authorized dealers and online resellers. Actual channels of distribution and fulfillment vary by product.

Partners Worldwide

Carelli International maintains operations, distribution, licensees and joint venture partnerships in more than 40 countries, including Europe, Asia/Pacific, Middle East, Africa and Latin America. Our corporate headquarters are located in the United States, in Irvine California, with manufacturing facilities located in the United States, Europe and Asia/Pacific.

EuroSystem Technology

EuroSystem Systems & Technology, a subsidiary of Carelli International, specializes in the design, manufacture and distribution of ultra high-end commercial reverse osmosis purification for the medical, pharmaceutical and food service industry.