Customer Service
Fast Answers to Frequently Asked Questions

Available Shipping Methods

We ship via FedEx, UPS and Commercial Carriers. Unless a specific shipping method is indicated on your order (optional during checkout on most products), items are shipped UPS or FedEX Standard Ground (requiring typically 3-5 business days within the United States).

We offer four (4) convenient shipping options:

Next Day Delivery—package(s) will be delivered the next business day after shipment*

Second Day Delivery—package(s) will arrive 2 business days after shipment*

Ground Shipping—package(s) will arrive within 10 business days of shipment*

Commercial Carrier—package(s) will arrive as defined in the order confirmation details**

Items in your order may ship from multiple locations and you may receive packages separately. You will not be charged extra for multiple packages.

Shipment Delays

Occasionally, an order may be delayed or back ordered. If a delay or back order occurs, we will notify you via email. You will have the option to cancel delayed items, provided that they have not already entered the shipping process. Special order items may not be canceled.


*Shipment times are based on when your package leaves the warehouse, not when your order is placed.
**Shipment primarily concerning volume reseller accounts.

Additional Resources

Technical Support Worldwide

We provide technical assistance free of charge on all products we manufacture. We also have affiliates that provide product technical support in areas outside established regions of distribution.

Locate Parts and Accessories

Authorized Resellers are able to purchase products direct online. Items are shipped worldwide from various fulfillment centers—fast.

Works Showcase

Just browsing? Check out our Works Showcase. We provide a small assortment of past and present works online for public view.

Authorized Reseller Network

Products are made available through a global network of authorized dealers and online resellers. Actual channels of distribution and fulfillment vary by product.

Partners Worldwide

Carelli International maintains operations, distribution, licensees and joint venture partnerships in more than 40 countries, including Europe, Asia/Pacific, Middle East, Africa and Latin America. Our corporate headquarters are located in the United States, in Irvine California, with manufacturing facilities located in the United States, Europe and Asia/Pacific.

EuroSystem Technology

EuroSystem Systems & Technology, a subsidiary of Carelli International, specializes in the design, manufacture and distribution of ultra high-end commercial reverse osmosis purification for the medical, pharmaceutical and food service industry.