Customer Service
Fast Answers to Frequently Asked Questions

Redeeming a Coupon

If you received a Rebate Coupon either through an email marketing program or Web-based promotion, you can redeem it online at the Carelli Design Store.

To redeem your coupon, simply locate the coupon menu at the time of checkout and provide your coupon number. Click CONTINUE. A refreshed shopping cart page will appear with your discount calculated into the total. In case the new total does not reflect the coupon discount, select UPDATE SUBTOTAL. Then click CHECKOUT. A recap of your order will appear for review and corrections. Click CONTINUE to process your order and proceed to the order confirmation page. We recommend you print a copy of your order for reference purposes. Shortly after you submit your order, you will receive a confirmation email with your order number and purchase details. Remaining balances not covered by rebate coupons are charged to the method of payment you provided during checkout. Only one rebate or discount can be applied to a single order.

Please note if the coupon field is unavailable, it indicates there are no such promotions currently available (coupon promotions for the Carelli Design Store are very infrequent and often apply to a specific product).

Terms and Conditions for Coupons and Rebates

Additional Resources

Technical Support Worldwide

We provide technical assistance free of charge on all products we manufacture. We also have affiliates that provide product technical support in areas outside established regions of distribution.

Locate Parts and Accessories

Authorized Resellers are able to purchase products direct online. Items are shipped worldwide from various fulfillment centers—fast.

Works Showcase

Just browsing? Check out our Works Showcase. We provide a small assortment of past and present works online for public view.

Authorized Reseller Network

Products are made available through a global network of authorized dealers and online resellers. Actual channels of distribution and fulfillment vary by product.

Partners Worldwide

Carelli International maintains operations, distribution, licensees and joint venture partnerships in more than 40 countries, including Europe, Asia/Pacific, Middle East, Africa and Latin America. Our corporate headquarters are located in the United States, in Irvine California, with manufacturing facilities located in the United States, Europe and Asia/Pacific.

EuroSystem Technology

EuroSystem Systems & Technology, a subsidiary of Carelli International, specializes in the design, manufacture and distribution of ultra high-end commercial reverse osmosis purification for the medical, pharmaceutical and food service industry.