Customer Service
Fast Answers to Frequently Asked Questions

Purchasing products

What are the Store hours of operation?

What about orders placed on weekends or holidays?

What is a Secure Shopping Guarantee?

What is your policy on pricing and availability?

Which credit cards are accepted for purchasing online?

When is my credit card actually charged?

What other forms of payment are accepted besides credit cards?

May products purchased online be shipped to a P.O. Box address?

Why is the choice of products available online so limited?

Will I be charged sales tax?

My purchase is for resale, how do I establish a resale account?

When will I receive an order confirmation?

How do I find out the status of my order?

How do I track my order online?

How do I update my account information?

How do I get a copy of my order invoice?

How do I get a copy of my packing slip?

Placing an order

How to order online?

How do I purchase software products or digital content online?

How do I purchase products using a rebate coupon?

What is a credit card verification number (“CVN”)?

Who do I contact to get help with purchasing online?

Who do I contact to purchase products by phone?

How long will it take to process my order?

What are the Terms and Conditions when purchasing online?

Shipping

What are the shipping options when purchasing online?

May orders by shipped outside of the United States?

Returns and cancellations

What is your return policy?

What is your return policy for special order products?

How do I cancel an order I submitted online?

Who do I contact if my order is incorrect or damaged?

Who do I contact concerning a defective product?

How do I go about arranging for a product return?

Coupons and rebates

What is your coupon and rebate policy?

When can I expect my rebate check?

Technical support

How do I receive technical support within the United States?

How do I receive technical support outside of the United States?

Product warranty

Where can I find information concerning product warranty?

General information

I have realized there are different Member areas; how do I know I’m in the right one?

How can I find out when my order will arrive?

How can I get the quickest answers to my technical questions?

Where can I get technical assistance outside of the United States?

How do I subscribe to eNEWS updates, special offers and promotions?

How do I unsubscribe to eNEWS updates, special offers and promotions?

How do I contact your Webmaster?

Customer Service and Support

How do I contact Customer Service by email or telephone?

Additional Resources

Locate a product

Products by Name/Reference

Projects by Reference

Member Services

Products locator
Works showcase
Contact Customer Service

Get technical assistance

Technical support worldwide

We provide technical assistance free of charge on all products we manufacture. We also have affiliates that provide product technical support in areas outside established regions of distribution.

Looking for something specific?

Our Help section provides a partial catalog of the most frequently requested departments. It also provides legal information concerning our privacy policy, copyrights, registered trademarks and License Agreements. We also have a policy on linking to and from Carelli International Websites.

Order online

Authorized Resellers are able to purchase products direct online—it’s fast, secure and easy-to-do. The product choice and pricing is specific to the type and level of the account. Online transactions are encrypted via our secure servers for security.

Comprehensive warranty

A warranty is a promise. Ours is 10 years on the majority of products we manufacture.